WHEN CAN I EXPECT DELIVERY?

DISPATCH VS. DELIVERY

We dispatch all orders within 24 hours Monday to Friday. From there, one of our dedicated delivery partners will take over and will be in touch with you to let you know when you can expect delivery.

THE DELIVERY PROCESS

sweeek partners with several companies in order to deliver the perfect service for you based on the items you ordered.

For large and bulky items, we use a specialist two-person courier who will deliver your product(s) to your room of choice.

During our high season (April to July), we offer next day delivery on all products to all to most UK addresses.

During our low season (August to March), we only operate delivery routes on our large and bulky items on Fridays. It will be made clear at checkout whether your product is included.

At checkout, you will have the option of one of the following delivery families: 

Important: Please be advised that the information below is our normal operating procedure. Due to current circumstances linked to COVID-19, our delivery times may have been temporarily extended. Please refer to the dates stated on our product listings for an accurate delivery ETA.

Standard (FREE)

Front door delivery within 2-5 working days. We will send you a tracking email to follow the progress of your delivery. 

If your product is in pre-order, it will be dispatched the day after the stock becomes available.

Two Person Nominated Day (FREE)

Delivery to your room of choice between 3-5 working days. Our delivery partner will be in touch within 48 hours to propose a delivery date.

The day before delivery our carrier will confirm your 3-hour delivery ETA via email and SMS.

On the day of delivery, they will contact you 30-60 minutes prior to your ETA to let you know they are on the way.

Please note that if you are not at home on the first delivery attempt, or if delivery is cancelled after 11.00am the day prior, additional charges will apply for any subsequent attempts.

Please also note that between the months of August and March, we can only deliver sofa sets and table sets on Fridays.

If your product is in pre-order, it will be dispatched the day after the stock becomes available.

Next Working Day

Midday cut-off Monday to Friday for front door delivery on the next working day. The delivery charge will be presented at checkout.

We will send you a tracking email to follow the progress of your delivery. 

If your product is in pre-order, it will be dispatched the day after the stock becomes available.

Two Man Next Working Day

Midday cut-off Monday to Friday for room of choice delivery on the next working day. The delivery charge will be presented at checkout.

The day before delivery our carrier will confirm your 3-hour delivery ETA via email and SMS.

On the day of delivery, they will contact you 30-60 minutes prior to your ETA to let you know they are on the way.

Please note that if you are not at home on the first delivery attempt, or if delivery is cancelled after 11.00am the day prior, additional charges will apply for any subsequent attempts.

Please also note that we can only offer this service between April and July.

If your product is in pre-order, it will be dispatched the day after the stock becomes available.

HOW TO AVOID MISSING YOUR DELIVERY

The best way to avoid this is to provide as much information as possible for the driver. You can insert this information in Delivery Instructions at checkout.

Alternatively, you can send us an email or call us to confirm a date when there will definitely be someone present to sign for the delivery.

Unfortunately we are unable to guarantee that your order can be left in a safe place.

DO I HAVE TO STAY IN ALL DAY WAITING FOR MY DELIVERY?

Most of our delivery partners will provide an advance notification by email or SMS (or both) to confirm your delivery ETA, so you shouldn't have to wait in all day.

WHEN I ORDER MORE THAN ONE ITEM, WILL THEY ALL BE DELIVERED AT THE SAME TIME?

Where possible, we will always endeavour to deliver all of your items together. However, as your items may not be dispatched from the same warehouse, we cannot guarantee this.

Also, if one of your products is in pre-order, then we will dispatch the products that are in stock immediately and then deliver the product that is in pre-order later.

If you would like to hold the entire order until everything is in stock, please get in touch with us.

HOW SHOULD I INSPECT THE PRODUCT UPON DELIVERY?

Very important: Please inspect the packaging of your product when you receive it and note any visible damage to the packaging on the paperwork that the driver will ask you to sign.

The driver will allow you to inspect the packaging but he is not expected to wait for you to open the boxes.