Faulty products and Warranty

WARRANTY

If you return a product because it is faulty or not as expected, sweeek UK is under a legal duty to provide you with a product that is of satisfactory quality.

In addition to your legal rights, sweeek UK is proud to offer a 2-year warranty on all its products.

After purchasing one of our products, you need to activate your warranty by completing the warranty activation form by clicking here.

The validity of the guarantee is subject to sweeek UK confirmation that the product or part of a product is defective.

Replacements parts provided by sweeek UK under the guarantee do not extend its duration.

sweeek UK is not responsible for any repair or assembly services of replacement parts.

Our products comply with different norms and have security certificates:

• Trampolines: EN71-14 standards / 2009/48 / CE and the security standards certificates of CE / ITS France
• Swings: EN71-14 standards / 2009/48 / CE and the security certificates of CE / TÜV Rhineland.
• Inflatable toys: Standards and security: EN71 parts 1,2 y 3; CE 2009/48 / CE on the security of the toys; RoHS, EMC, LVD.
• Patio heaters: CE standards. 
• LED lights: Sphere standards: CE / ROHS / FCC and IP68 - dust-proof and water-resistant.
• Cube and flower vase standards: CE / ROHS / FCC y IP54 - dust-proof and splash resistant. 

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Hot Tubs:

sweeek is proud to be an official distributor of MSpa hot tubs. Our MSpa products follow a specific warranty procedure provided by the manufacturer which differs slightly from the sweeek policy.

If you purchased your hot tub after 1st October 2021, MSpa’s warranty will cover electrical parts for 1 year and the lining for 6 months.

If that’s the case and you have any trouble with your hot tub you will need to contact our dedicated team of MSpa customer service experts via the following contact form: http://www.mspauk.co.uk/product-support/ 

For hot tub orders placed between 1st October 2020 and 2021, the warranty will cover electrical parts for 2 years and the lining for 6 months.

If you purchased your hot tub before October 2020, the warranty will cover electrical parts for 1 year and the lining for 6 months.

If you have any trouble with your hot tub please contact us via the following form: https://sweeeksupport.zendesk.com/hc/en-gb/requests/new

In order to process your claim, you’ll need to provide a brief description of the issue, a picture of the back of the remote control (showing the serial number and product model) and a picture of any error displayed on the remote control.

In the event of after-sales queries, all customers must complete the relevant form so that we have all the necessary information to resolve the issue swiftly.

MSpa FAQ:www.mspauk.co.uk/faq

OTHER CASES:

1. Deterioration and damage that is not attributable to sweeek UK, such as incorrect assembly, defective maintenance, abnormal use (misuse, intensive use, professional use), use of the product under conditions different to those for which they were manufactured and non-compliance with the conditions described in the instruction manual.
2. Damages or accidents resulting from shock, fall, negligence, lack of supervision or maintenance, but also in case of product customisation.
3. Damages or accidents related to weather or climate conditions (storm, forces of nature, lightning, strong wind, rain, hail, snow, strong heat).
4. Sewing problems on fabric or canvas in case of accident or tearing due to abnormal use (misuse, intensive use, professional use).
5. The commercial warranty does not apply to discolouration or colour changes due to weather conditions or contact chemical products (such as sun cream) or others.
6. The commercial warranty only covers domestic use; items for use in commercial properties will not be covered.