Our Customer Promise

Customer satisfaction is our top priority!

We provide a helpful and friendly end-to end service before, during and after placing your order with us.

DELIVERY IS INCLUDED ON ALL PRODUCTS

No nasty surprises at checkout, free delivery on all products is offered to most of mainland UK (you can check out the restricted areas here: https://www.alicesgarden.co.uk/cms/areas-ship-to). Specialist room of choice delivery is available for selected products.

14 DAYS TO CHANGE YOUR MIND

What if your purchase doesn't suit you or you've changed your mind? Don't worry, you can return the product within 14 days of receipt, provided it is in perfect condition and in its original packaging.

PREMIUM DELIVERY SERVICES AVAILABLE ON ALL PRODUCTS

We offer the option to upgrade to a Saturday delivery service across our whole product range.

2 YEAR GUARANTEE ON OUR PRODUCTS.

Sometimes things break! Even our high quality products may, one day or another, need to be repaired or have parts replaced. They are therefore guaranteed for 2 years.

CHOICE OF PAYMENT METHODS

We offer several payment options: Credit Card, Paypal and Bank Transfer.

SECURE PAYMENT

Worry-free checkout. Payment is secured with 3D-Secure and your data is GDPR-protected.

OUR CUSTOMERS LOVE US

To see what our customers have to say about us, take a look at our TrustPilot feedback. We want you to place your Alice’s Garden order with complete confidence

GET IN TOUCH

Do you have any questions? Need some advice? Or simply want to leave us a message?

Our Customer Service team is here to answer all your questions via email, live chat, phone and our contact form.