Customer satisfaction is our top priority!
We provide a helpful and friendly end-to end service before, during and after placing your order with us.
No nasty surprises at checkout, free delivery on all products is offered to most of mainland UK (you can check out the restricted areas here: https://www.alicesgarden.co.uk/cms/areas-ship-to). Specialist room of choice delivery is available for selected products.
What if your purchase doesn't suit you or you've changed your mind? Don't worry, you can return the product within 14 days of receipt, provided it is in perfect condition and in its original packaging.
We offer the option to upgrade to a Saturday delivery service across our whole product range.
Sometimes things break! Even our high-quality products may, one day or another, need to be repaired or have parts replaced. They are therefore guaranteed for 2 years.
We offer several payment options: Credit Card, Paypal and Bank Transfer.
Worry-free checkout. Payment is secured with 3D-Secure and your data is GDPR-protected.
To see what our customers have to say about us, take a look at our TrustPilot feedback. We want you to place your Alice’s Garden order with complete confidence.
Do you have any questions? Need some advice? Or simply want to leave us a message? Our Customer Service team is here to answer all your questions via email, live chat, phone and our contact form.