Returns and Refunds

1) HOW CAN I RETURN MY ORDER?

If your item arrived damaged or you are missing any parts, please complete our defective form by clicking the icon below and we will be in touch right away to resolve the issue.

If you have changed your mind and would like to return your order, you have 14 days from the date of delivery to do so, no quibbles.

Please complete our returns form by clicking the icon below and we will take it from there.

Please keep in mind that the charge for the return is 20% of the value of your order, or a minimum charge of £20.00 if your order is under £100.00 or less. This will be deducted from your refund once we receive your item

2) IMPORTANT INFO BEFORE YOU RETURN YOUR ORDER

All goods returned or exchanged must be in their original condition (i.e. not used and in its original packaging). Any damage to the product or packaging, or any sign of use, may result in a deduction from your refund.

If you are using your own transport, sweeek cannot accept liability for goods lost or damaged in transit back to our warehouse.

If your return is collected from your premises, please ensure you keep your proof of collection from the carrier until your refund has been processed.

3) WHEN WILL I BE REFUNDED?

If you've changed your mind, you are welcome to return your order no questions asked within 14 days of delivery, by completing the returns form above. Once your return reaches our warehouse, it will be inspected by our product experts and we will issue your refund within 14 days of its arrival back at our warehouse.

Please note that the returns charge detailed above will be deducted from your eventual refund.

Please also note that if there are any signs of usage or damage, parts missing, or the item is not returned in its original packaging, this will result in a further deduction from your refund.

4) HOW MUCH WILL I BE CHARGED FOR THE RETURN?

If you would like sweeek to organise the return of your product to the warehouse, the return fee is 20% of the value of your order, or a minimum charge of £20.00 if your order is under £100.00 or less.

Inflatable hot tubs: Please note that for hygiene reasons we are not able to accept returns for any of our hot tubs if they have been used.

Barbecues: Please note that for hygiene reasons we are not able to accept returns for any of our barbecues if they have been used.