Cancellation and returns

1) HOW CAN I RETURN MY PRODUCTS

The easiest way to let us know that you would like to cancel your contract is fill in this cancellation form, or to contact our team either on the phone or by email. Here is the information we would need from you:

  • Email address
  • Order date
  • Goods reception date
  • Your name
  • Delivery address
  • Goods that you would like to return

You have 2 options to return your products:

1) You may organise the collection and delivery to our warehouse.

Please send the products to the follwoing address:

ESPACK EUROLOGISTICA
UNIT 4, MERRYHILLS ENTERPRISE PARK
PARK LANE
WOLVERHAMPTON
WV10 9TJ

2) Our customer service team can organise the collection and delivery to the warehouse.

Please get in touch with us and we'll organise this for you.

2) WILL I GET A REFUND IF I RETURN MY PRODUCT?

If you're not happy about your product, you must send us a notice of cancellation within 14 days of delivery in order to receive a refund. You don't need a reason. You may simply change your mind. You will however need to pay the return shipping costs.

We will make your refund within 14 days of reception of the goods in our warehouse.

3) HOW TO ENSURE THAT YOU WILL GET A REFUND

You can unpack and inspect the product properly before making your decision, however all goods returned or exchanged must be in their original condition (i.e. not used, packaging in original condition). Any damage to goods / packaging, or sign of use may result in a reduced refund to you. We accept no liability for goods lost or damaged in transit back to our warehouse.

Where you have not used the product and it is returned in the original packaging you will receive a full refund.

We will make your refund within 14 days of reception of the goods in our warehouse.

4) HOW MUCH WILL I HAVE TO PAY FOR THE RETURN SHIPPING FEES IF I'VE CHANGED MY MIND

If you would like Alice's Garden to organise the return of your product to the warehouse, then we estimate the return shipping fees as follows:

Total volume of the packs in m3 Estimated return shipping fees
0 to 0.3 £40
0.3 to 0.5 £70
0.5 to 1 £90
1 to 2 £120
2 to 4 £200

In order to calculate the volume of your product, please use the below formula. The formula is applied to a product that has 2 boxes. you need add as many boxes as there are for your product.

Volume calulation formula : length of box 1 x width of box 1 x height of box 1 + length of box 2 x width of box 2 x height of box 2 =Total volume of the packs in m³.

Here's an example with the Pluton :

Total volume of the pluton = 1.35 x 0.19 x 0.57 + 1 x 0.315 x 0.1 = 0.196
The return shipping fee for the Pluton is therefore estimated at £40.
You can find the dimensions of the packs of the product page in the product specifications.

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2 year Warranty

2 year Warranty

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Free delivery on all products

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